What you lose without it
Posting happens in bursts and then stops. Reviews are never asked for, so the profile shows three from 2022. A one-star review sits unanswered for a month. Money goes to the channel that feels busy rather than the one that produces jobs.
What it holds
A monthly calendar tied to what sold and what is coming (season, capacity, new lines), with drafts ready. A review request that goes out after a finished job or visit, and replies drafted for every review, good or bad, in your voice. The enquiry source count from the pipeline, by month.
What it reads from
The pipeline for sources, the POS or job system for what sold, the Google Business Profile for reviews.
What the morning check says about it
"New 4-star review from Jason D; reply drafted." "Six jobs completed last week; review requests drafted for four with email on file." "September enquiries: 9 referral, 5 website, 2 Instagram."
Where it stops
It drafts; you post and reply. No auto-posting, no bought reviews, no fake ones.
Question: getting and replying to Google reviews
Starts at: From the Board (as a connected area). Levels → · Get a price →
All modules: Compliance and registers · Quotes and price book · Jobs, bookings and schedule · Money view · Clients and pipeline · Knowledge base and procedures · Staff onboarding and training · Morning brief and reports · Inbox and admin · Suppliers, stock and purchasing · Handover and owner-away
Written by Christian Stewart, Stewart Systems, Wollongong. Published 2026-09-29. Records and flags, not legal, WHS or insurance advice; rules change, check the regulator for the current one.