Short answer: a daily list of gaps in the next three days, matched against the waitlist and the clients due for recall, with the offer drafted, fills most gaps by mid-morning. It reads from the practice software you already run.
What is lost
A 2pm gap discovered at 2pm. Clients due for a six-week review who never got the recall. A waitlist in a notebook. Rebooking left to the client at the counter.
The lists
Gaps in the next 3 days by clinician. Waitlist by preferred time. Recalls due this month by clinician. Rebooking rate by clinician (booked at the counter versus not). Each with the message drafted for the front desk to send.
What it reads
Cliniko, Halaxy, Nookal or Power Diary by export or API. Nothing is sent to a client without a person.
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Written by Christian Stewart, Stewart Systems, Wollongong. Published 2026-09-29. Records and flags, not legal, WHS or insurance advice; rules change, check the regulator for the current one.