Short answer: write the answer once, in a place the team's assistant can read, and the question stops coming to you. A wiki fails because nobody reads it; a Business Brain works because the assistant does the reading.
Why the questions repeat
The answer lives in your head or in an email from 2024. New staff learn by asking. The procedure exists but not where anyone looks.
What works
One page per procedure, in the order the work happens; the price book; the supplier list; the decisions log. Kept under a size a person can maintain. A Claude, Copilot or Gemini seat in your own account that answers "how do we handle a warranty claim" from those pages, with the page linked. Onboarding generated from the same pages so it is never out of date.
What Stewart Systems builds
The Board, the Business Brain, with the knowledge base and onboarding modules.
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Written by Christian Stewart, Stewart Systems, Wollongong. Published 2026-09-29. Records and flags, not legal, WHS or insurance advice; rules change, check the regulator for the current one.